Operations and Facilities Manager at the Open Gov Hub
A PREMIER CO-WORKING SPACE IN DOWNTOWN WASHINGTON, D.C.
The Open Gov Hub is looking for a manager and caretaker of our unique, world-class, 20,000 square foot co-working space in the heart of downtown Washington, DC. Our space brings together over 50 (mostly nonprofit/NGO) member organizations with a shared mission: to help open up governments to better serve their people and empower citizens around the world.
The manager will support our network of members by providing an exceptional daily “user experience” for members and visitors through behind-the-scenes operations support. This is an exciting opportunity for an emerging leader to grow and support mission-driven organizations as they adapt to new hybrid ways of working post-pandemic for the long-term.
Our ideal candidate is a hardworking self-starter with excellent hospitality/customer service and relationship-building skills who is excited about maintaining and continuously improving our facility, member services, and processes.
ABOUT THE ROLE
This role is right for you if you are a natural connector of people and resources, highly organized, and detail oriented. You have some operations/office management experience, are comfortable with technology, and have marketing/sales skills. You love being in a dynamic environment that presents new challenges and opportunities on a daily basis. You don’t hesitate to roll up your sleeves to fix problems for others to help make their day. You are excited to be on the forefront of optimizing hybrid ways of working, supporting and learning from many nonprofits as they adapt post-pandemic. You are proactive, anticipating and addressing problems before they arise. You enjoy regularly evaluating and assessing workflows so you can make them more streamlined and efficient. You want to interact with many different people on a regular basis, join an ambitious and collaborative team, and exponentially grow your professional network.
OGH has typically hosted about 100 individuals (members) in our workspace daily and about 1,000 visitors per month (including event attendees) pre-2020. This role will be the first point of contact and frontline support to ensure that all our members’ and visitors’ experiences at the Hub are consistently exceptional. You will have high autonomy and support, while you ensure that our social impact space and community is well-maintained and regularly improved.
This is a well-suited opportunity for a highly organized operations specialist to join and support a global community of change-makers in a truly dynamic environment.
This is an on-site position at our office in downtown Washington, D.C. (with possibility for occasional remote work days). The Operations & Facilities Manager will report to the Open Gov Hub Director.
About Open Gov Hub
The Open Gov Hub is a unique, dynamic meeting place in Washington, D.C. that brings together over 50 organizations with a common mission: to help open up governments to better serve their people, and empower citizens in many ways around the world. Founded in 2012 as the world’s first innovation hub focused on the theme of open government (i.e. promoting transparency, accountability, and civic participation), OGH provides its members with essential shared resources – including a world-class, 20,000 square foot coworking space, and other professional support services – and organizes near-daily events and programs. OGH helps its member organizations (mostly nonprofits/NGOs) learn and work together for greater collective social impact.
The Hub just completed an exciting expansion of our physical space and we continue to grow our member network. We are incredibly proud that we retained 95% of our member organizations despite the pandemic, which is a true testament to the strength of our network and the experience that we create for our members’ benefit.
The Open Gov Hub runs as a nonprofit social enterprise, primarily funded by our co-working membership fees and operated by Global Integrity, in partnership with Development Gateway.
The manager in this role will join as a full-time employee of the Global Integrity team, interacting with colleagues who work with diverse partners around the world to help address issues relating to governance, corruption, and the use of public resources. Global Integrity is headquartered at the Hub in Washington, D.C. with 15 full time staff and a $3.5 million annual budget.
Office and Co-working Facility Management (30%)
Oversee all operations for brand-new 20,000 square foot co-working space: maintain a world-class space and daily user experience.
Update, implement, and create various Standard Operating Procedures (SOPs); consistently execute efficient processes, and periodically review them to identify cost or time savings.
Manage inventory (to budget).
Organize and maintain all supplies.
Oversee visitor management; room booking support; mail/package collection; and other daily office support as needed.
Supervise part-time/intern/volunteer support (our Community Catalysts, who work the front desk).
Respond to and quickly resolve all facility repair and other office help requests.
Liaise with building management.
Utilize our co-working software (Nexudus) to help the team maintain efficient internal tools and processes.
Meetings and Event Space Sales/Short-Term Rentals (25%)
Capture increased demand for short-term space rentals: effectively market spaces and convert to revenue-generating, short-term space bookings (hourly, daily or weekly rentals of meeting rooms, outdoor terrace, and event/conference space).
Grow and manage leads, conduct tours, and successfully secure regular bookings to meet and grow the monthly revenue target.
Member Support (20%)
Identify and provide regular operational improvements to generate cost savings and other efficiency benefits to member organizations.
Offer basic IT/tech troubleshooting support (ex: wifi, printing, and videoconferencing).
Support or oversee onboarding of all new staff working at Hub across different organizations.
Politely and authoritatively enforce community norms (“good neighbor” guidelines for working in a shared, open office).
Manage member billing changes and provide customer billing support.
Periodically initiate new events, resources, and services to help members connect and collaborate.
Vendor Relations (15%)
Efficiently and effectively maintain all vendor relations (ex: IT, HVAC, office supplies, catering, etc.)
Negotiate service agreements and preferred pricing or other service arrangements for the Hub and its members.
Maintain up-to-date insurance and other paperwork as needed.
Event Logistics (10%)
Provide logistics support (ex: RSVP management, space and tech set up, catering) to members and space renters for events/trainings/conferences.
Coordinate and communicate with all parties as needed (ex: hosts, attendees, building management).
Consistently execute efficient event planning checklists (before, during and after), and train colleagues to do the same.
At least 3-5 years professional experience in business/office management or related field.
Relevant degree preferred – in Business, Nonprofit Management, Hospitality, Marketing, or otherwise.
Superior hospitality and customer service skills; a genuine people person.
Interest in and comfort with IT/technology – no need to be a programmer but rather someone skilled at using different communications and information management softwares/systems, regularly troubleshooting tech issues with videoconferencing, wifi, etc. for members, and finding improvements for hybrid ways of working.
A proactive problem-solver and entrepreneurial self-starter.
Basic budgeting skills to manage a large inventory on budget and identify cost-savings whenever possible.
Thrives in a dynamic environment and able to efficiently manage multiple tasks.
Exceptionally organized/great project management skills.
Mission-driven, adaptable, a team player, someone who loves learning.
Sales and marketing experience in creating or growing a revenue stream from a previous role strongly preferred.
Proven networking or community building successes preferred.
Previous space management experience (facilities/property/real estate, etc.) a plus.
Experience in a nonprofit startup/entrepreneurial venture a plus.
Experience in a co-working space a plus.
Interest in a relevant social impact issues (ex: democracy reform, international development, civic tech) a plus.
Compensation and Benefits
The budgeted salary range for this position is: $53,000-$60,000.
There is also the possibility of future incentive compensation based on short-term space rentals revenue.
In addition to the regular compensation, we offer a package of benefits through the managing operator of the Open Gov Hub, Global Integrity. This includes high-quality health, dental, and vision policies, as well as a modest life insurance policy. The organization currently pays 100% of the premiums associated with those benefits. Generous holiday and sick time are also provided. The organization also contributes to employees’ retirement accounts and provides a transit benefit and professional development stipend. There are also frequent opportunities for professional development and networking through Open Gov Hub’s events.
All candidates must complete our application (link below) in order to be considered for this role, including a cover letter and a resume.
The deadline to apply is August 5th, and interviews will begin soon after.
If you have any questions that are not answered above, please contact us at firstname.lastname@example.org.