Community Manager

Full Time 3015 RN Martin St East Point, GA 30344 Tulsa Real Estate Fund

About Tulsa Real Estate Fund:
Tulsa Real Estate Fund is the first black-owned regulation A+ Tier 2 real estate crowdfund. TREF allows both accredited and non-accredited investors to collectively invest and own real estate projects that re unique, diversified and yield a reasonable rate of return.

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Position Overview:
The Legacy Center GA Community Manager will manage all operational functions of the Legacy Center.

Community Management & Events:
Manage all building operations and communicate with market support to ensure the highest level of member satisfaction
Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs
Solve member-related issues to ensure a cohesive community and manage member expectations
Meet with members to resolve issues, process member terminations and other issues of complexity
Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets
Proactively gather data on members’ business objectives and identify both TREF and member services that could help members achieve their objectives
Seek opportunities to engage members to discover and discuss members’ objectives, i.e. using member service request as an opportunity to learn more about a member, member’s business and any other needs member may have
Identify opportunities and act on them to connect members
Design and implement rules, guidelines and best practices for the community to optimize member experience
Recommend best practices, including but not limited to community management, sales, events, training, and member experience on a company-wide level
Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of the greater community
Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted
Explain TREF policies and procedures to members, including but not limited to membership agreement and billing procedures

Business Development:
Take responsibility for sales and community dynamics
Conduct tours to work towards and maintain 100% building occupancy when ACMs are unavailable
Lead tours for VIPs, i.e. guests of TREF
Engage in the larger community of the market by attending events and networking with local start-ups and organizations
Manage and maintain relationships with vendors and landlords

Building Management:
Make recommendations to Physical Product and Head of Community and Operations on any repairs, maintenance, or updates required in your building
Analyze tickets by area to identify and resolve issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.
Set priorities using ticket data and clearly communicate adjustments to the team
Produce comprehensive quality control reports that allow all stakeholders to improve member experience
Review all base building documents to ensure the data is updated and accurate
Supervise move-ins and move-outs for a quality experience
Review daily reports and work with the team to finalize weekly and monthly reports that outline community and sales progress
Expense management for the building
Know and be able to implement member safety plans, i.e. fire and emergency plans

Personnel Management
Manage a team within a building to reach sales goals and execute on their objectives as an individual and a team
Lead professional development within the team and make recommendations to promote current employees
Perform weekly one-on-one meetings to track individual performance
Oversee and keep the team up to date with process changes
Oversee team including performance management reviews

Experience & Requirements
College graduate with a four-year degree
Customer service and sales experience required
Project management and business operations experience required
Must have strong verbal and written communication skills
Cold-outreach experience a plus
Understanding and experience managing a team of more than two people
Exceptional organizational and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Passion and understanding for entrepreneurial communities
Passion and understanding of TREF’s mission and values
Job Type: Full Time
– Education – Undergraduate degree preferred
– Ability to manage multiple initiatives and execute on an agreed-upon action plan.
– Excellent organization skills
– Strong written and verbal communication skills.
– Excellent interpersonal and conflict negotiation skills.
– Commitment to the highest standards of ethics and professional values.
– Ability to think independently and work in a group environment.
– Discretion and sound professional judgment.
– Ability to work extended hours when necessary.
– Community Management background, preferably a minimum of 3 years

  • This position has been filled