I’m a French national, commuting between London (NW2) and Paris already. Fluent in French, English and Italian. I like to take the initiative and work hands-on, focus on solving problems with a big team spirit because I believe this is how we can learn and progress every day.
Skills
- Attention to detail & Ergonomic
- Build solution driven MVP
- Conduct complex workshops
- Design thinking
- Lead agile teams
- Map user journey
- Prioritise and estimate backlog
- Specify business requirements
- Stakeholder management
- Strong organisational skills
Education
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2016
Certified Scrum Product Owner (CSPO) at Scrum Alliance
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Principle and application of Agile methodology, persona, story mapping, scrum ceremonies, backlog prioritisation, story writing, acceptance criterium, definition of done.
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2005-2009
Msc Marketing at PAU Business School, France
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specialized in strategic marketing, benchmarking and product creation.
Experience
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2015-now
UX & Product Manager at Europ-Assistance
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Designed a highly scalable new market place product for “Home Services” to achieve outstanding customer satisfaction and additional e-commerce revenue streams (live in 6 months). Executed the start- up program with end-to-end ownership in a fast-paced environment. Utilised pioneering UX insights and agile methodologies to make it the most advanced in its field. Received buy-ins from international branches and major B-partners. Won two prices: best e-Commerce website from “Strategies” magazine, and best digital innovation from “l’Argus de l’assurance”.
• Initiated the design thinking process to bring Home services experience to a new level for emergency & renovation works. Included on-boarding key departments: legal, operations, sales and countries stakeholders, to insure project success.
• Built MVP: from user interview and benchmark, to value proposition creation and go to market action plan.
• Attend all agile ceremonies and prioritize the backlog to push ideas that add the most value for our clients.
• Closed the gap between senior business management and product team by becoming an interface and translate business requirements to stories and high value user experience. -
2010- 2014
Digital Project Manager at Altics, UX agency
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• Analysed the e-commerce website and optimised user experience, conversion rates and turnover
• Conducted qualitative and quantitative research to deeply understand the user’s behaviour, held workshops to bring back user engagement
• Built UX recommendations and deployed solutions (test & learn, A/B testing)
• Responsible for business development focused on B2B client portfolio (+10% turnover) -
2010
Communications Manager at Newtree, Belgium Chocolate
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• Diversified the communication channel
• Leveraged digital strategy: social community engagement, new design, new PR partnerships, event organisation -
2008-2009
Market Manager at Valeo, Car parts manufacturer
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• Managed and overlooked volumes and production of aftersales parts for all clients (Renault, Nissan, Ford, Fiat)
• Forecasting and planning of production and international delivery of parts
• Customer relationship and reporting, and managed product margin and negotiation